Refund policy

Return & Refund Policy

Returns
If something arrives damaged, wrong, or you'd otherwise like to return it, let us know within 24–48 hours of delivery. We'll sort a replacement or refund.

Exchanges
Need a different size or color? Exchanges can be requested within 7 days of delivery. Items must be unworn, unwashed, and have their tags attached.

Refunds
Once your return is received and inspected, refunds are processed within one week (7 business days). Refunds are issued to the original payment method.

How to start a return or exchange
Contact us at finethreadssss@gmail.com or 01286856383 with your order number. We'll confirm the details and next steps.